Can we keep our current phone number?
Eligible local and toll-free numbers can normally be transferred. Venus Systems will confirm portability before the service is ordered.
Do we need to purchase new phones?
Not always. You may use compatible existing IP phones, approved softphone applications or new devices supplied or recommended by Venus Systems.
Can employees answer calls from home?
Yes. Remote employees can use configured desk phones or softphone applications, subject to internet quality and security requirements.
Are international calls included?
International calls are generally usage-based. The applicable rate depends on the country, destination type and calling route.
Can we add employees later?
Yes. Extensions, numbers and features can be added as your organization grows.
Does the service support emergency calling?
Emergency calling can be configured for eligible Canadian and U.S. numbers. Each user’s service address must be correctly registered and kept current.
Can Venus Systems manage everything for us?
Yes. We can provide assessment, configuration, number transfer, device setup, employee onboarding, documentation and ongoing support.